Terms & Conditions

Customer Care

We are committed to providing the best possible service to our customers and clients. We aim to resolve all customer queries and requests as soon as possible and to keep our customers informed throughout the process. We will always try to resolve any issue in a timely and efficient manner. For inquiries please contact us via email at: thekayparkdesigns@gmail.com or send mail to: Kay Park Designs; 14359 Miramar Parkway #287; Miramar, Florida 33027.

Website owner, the offering, and binding terms

Website owner, the offering, and binding of Terms

This website is owned and operated by Karen Parker. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors custom and ready-made items. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

Who can use this website;requirements to create an account

In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

Key commercial terms for customers

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a monthly basis to your payment method.

Return and refund policy

At Kay Park Designs, we strive to provide you with high-quality products that meet your unique preferences and needs. Many of our items are customized to your specifications, ensuring a personalized and one-of-a-kind experience. Due to the nature of our customized products, we have established the following Return and Refund Policy:

1. Returns and Refunds for Customized Items:

We take great care to create products tailored specifically to your requirements. As a result, we do not accept returns or offer refunds for customized items unless there is an error on our part. If you believe there has been a mistake in the customization or if you receive a customized item that does not match your approved design or order, please contact us within 14 days of delivery, and we will work diligently to rectify the issue.

2. Returns and Refunds for Non-Customized Items:

For non-customized items, we do accept returns and offer refunds under the following conditions:

You must initiate the return process within 30 days of delivery.
The item must be in its original condition, unopened, and with all original packaging intact.
You are responsible for the return shipping costs unless the return is due to an error on our part.

3. Errors on Our Part:

If we make an error in the customization or fulfillment of your order, we will gladly accept responsibility and cover all costs associated with correcting the mistake, including shipping. Please notify us within 14 days of delivery if you believe there is an error on our part.

4. How to Initiate a Return or Report an Error:

To initiate a return for a non-customized item or report an error on our part, please contact our customer service team at Customer Support. We will guide you through the return process or address the error promptly.

5. Refund Process:

Refunds for non-customized items will be issued once we receive and inspect the returned item, ensuring it meets the conditions mentioned above.
Refunds for errors on our part will be issued promptly after we confirm the error.

6. Cancellation Policy:

For customized orders, cancellations must be made within 24 hours of placing the order to avoid any production process. Cancellation requests beyond this timeframe may not be possible due to the customization process being underway.

Please understand that our commitment to customization means we put great emphasis on delivering products tailored to your specifications. We are dedicated to resolving any issues that arise promptly and ensuring your satisfaction.

If you have any questions or concerns regarding our Return and Refund Policy, please do not hesitate to contact us at Customer Support.

Thank you for choosing Kay Park Designs. Your trust in our products is greatly appreciated.

Updated: September 24, 2023

Retention of right to change offering

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

Warranties

We offer no warranties on products on this website.

Ownership of intellectual property, copyrights, and logos

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Karen Parker. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

Right to suspend or cancel user account

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment

Indemnification

You agree to indemnify and hold Karen Parker harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Karen Parker, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, Karen Parker assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

Right to change and modify Terms

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

Promotional emails and content

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.

Preference of law and dispute resolution

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of the United States of America / Florida, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Broward County. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

Privacy

Privacy & Safety

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you don’t want us to process your data anymore, please contact us at thekayparkdesigns@gmail.com or send us mail to: 14359 Miramar Parkway, #287; Miramar, FL 33027.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at thekayparkdesigns@gmail.com or send us mail to: 14359 Miramar Parkway, #287; Miramar, FL 33027.

Crafting Memories, One Gift at a Time.