Shipping & Returns

Return and Refund Policy

 

At Kay Park Designs, we strive to provide you with high-quality products that meet your unique preferences and needs. Many of our items are customized to your specifications, ensuring a personalized and one-of-a-kind experience. Due to the nature of our customized products, we have established the following Return and Refund Policy:

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1. Returns and Refunds for Customized Items:
   
We take great care to create products tailored specifically to your requirements. As a result, we do not accept returns or offer refunds for customized items unless there is an error on our part. If you believe there has been a mistake in the customization or if you receive a customized item that does not match your approved design or order, please contact us within 14 days of delivery, and we will work diligently to rectify the issue.

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2. Returns and Refunds for Non-Customized Items:

For non-customized items, we do accept returns and offer refunds under the following conditions:
   

• You must initiate the return process within 30 days of delivery.

• The item must be in its original condition, unopened, and with all original packaging intact.

• You are responsible for the return shipping costs unless the return is due to an error on our part.

 

3. Errors on Our Part:

If we make an error in the customization or fulfillment of your order, we will gladly accept responsibility and cover all costs associated with correcting the mistake, including shipping. Please notify us within 14 days of delivery if you believe there is an error on our part.

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4. How to Initiate a Return or Report an Error:

To initiate a return for a non-customized item or report an error on our part, please contact our customer service team at Customer Support. We will guide you through the return process or address the error promptly.

 

5. Refund Process:

• Refunds for non-customized items will be issued once we receive and inspect the returned item, ensuring it meets the conditions mentioned above.

• Refunds for errors on our part will be issued promptly after we confirm the error.

 

6. Cancellation Policy:

For customized orders, cancellations must be made within 24 hours of placing the order to avoid any production process. Cancellation requests beyond this timeframe may not be possible due to the customization process being underway.

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Please understand that our commitment to customization means we put great emphasis on delivering products tailored to your specifications. We are dedicated to resolving any issues that arise promptly and ensuring your satisfaction.

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If you have any questions or concerns regarding our Return and Refund Policy, please do not hesitate to contact us at Customer Support.

 

Thank you for choosing Kay Park Designs. Your trust in our products is greatly appreciated.

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Updated: September 24, 2023